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Today's Daily Skillbuilder

HospitalityCommunication

Crank It Down

Effort: 10 minutesOctober 27 is Cranky Co-Workers Day, a quirky holiday that’s a reminder we all have bad days at work. But when one person’s bad mood spreads, it costs real money: researchers counted about 208 million acts of rudeness among U.S. workers every single day, adding up to roughly $2.1 billion a day in lost productivity! The most common culprits aren’t big blowups, but small stuff like curt emails and snippy comments. Your Task: Imagine you are a shift lead at a busy smoothie shop, and one of your coworkers has been snapping at teammates all week. Yesterday, a customer noticed and complained. What specific behavior will you point out, without attacking them as a person? How will you show you actually care about what might be going on with them? What next step or solution will you suggest so the team gets back on track? Write an 8-10 sentence script of what you’ll say when you pull your coworker aside to talk. More

Earns:
10 pointsAwarded:
(1) $100 e-gift card

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Real Skills. Daily Prizes.

Today's Daily Skillbuilder

Crank It Down

With KnoPro, there’s a Skillbuilder for every interest. What’s yours?

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